Privacy Policy

Privacy Policy

We make sure that we have a privacy policy to help US market to you, while protecting you in every possible way. Here are the answers to some questions that you may find useful. If you are interested in anything in our Privacy Policy, please let us know. There is nothing more important to us than your trust and satisfaction in our products and services.

What information do we collect?

We collect information from you when registering on our website or placing an order ،

When ordering or registering on our website, as appropriate, you may be asked to enter your name, email address, mailing address, phone number or credit card information.

As an external resource, advertising platforms use cookies to display ads to you

What we use your information for?

Any of the information we collect from you can be used in one of the following ways:

  • To personalize your experience - (your information helps us to better respond to your individual needs).
  • To improve our website – (We constantly strive to improve our website offers based on the information and feedback we receive from you).
  • To improve customer service – (your information helps us to respond more effectively to customer service requests and support needs).
  • To process transactions (your information, whether public or private, will not be sold, exchanged, transferred, given to any other company for any reason, without your consent, other than for the express purpose of providing the sold product or the requested service).
  • To send periodic emails or mobile messages – (the email address or your mobile number that you provide to process the order will be used only to send information and updates related to your order).
  • None of the credit and debit card data as well as personal information will be stored, sold, shared or leased to any third parties.
  • قد يتم تعديل السياسات والشروط والأحكام الخاصة بالموقع الإلكتروني أو تحديثها من وقت لآخر لضمان استيفاء جميع المعايير المعمول بها. وفي حال إجراء أي تغييرات جوهرية، يلتزم الموقع بإشعار العميل بها عبر وسائل التواصل المسجَّلة لدينا قبل أن تصبح سارية المفعول. تسري التعديلات بعد إرسال الإشعار أو في التاريخ المحدد فيه.
  • Some of the ads you see on the site are selected and served by third parties such as networks, advertising agencies, individual advertisers and visitor data providers. These third parties may collect your online activities, whether on this website or other websites, through cookies, web beacons and other technologies, in order to understand what your interests are and to show you ads suitable for these interests. Please note that we do not have any authority to access or control the information that these third parties may collect. The information collection practices of these third parties are not included in this policy.

Cookies:

We use a data collection tool known as “cookies” at certain stages of the use of our website. “Cookies " are small files located on the hard disk of your mobile device / computer / device that help us provide customized services. The cookie helps us analyze your preferences , for example, record how many times you have used the website, and help us tailor our services to suit your interests. Moreover, there are certain features of the site that are available only through the use of a “cookie”. These “cookies” can be used whether you have registered on the website or not. However, a "cookie" does not give us access to your device. You can choose to disable the “cookie " feature on your device. But this may prevent the full use of the services provided by the site.

Disclosure of your information to third parties:

We do not sell, trade or transfer your personal information to third parties. This does not include trusted third parties who help us operate our website, conduct our business, or serve you, as long as those parties agree to keep this information confidential. We may also post your information when we believe posting is appropriate to comply with the law, enforce our site policies, or protect our rights, property, safety, or the rights of others. However, non-personal visitor information may be provided to third parties for marketing, advertising or other uses.

Privacy Policy

.Naqi respects the privacy of its users and is committed to protecting personal information collected through the Naqi Mobile Application (“Naqi”)

.By using the App, you agree to the practices described in this Privacy Policy

Information We Collect

Personal Information

:When registering or using the App, we may collect

Full name

Phone number

Email address

Service address

Customer account information

Service Data

:To deliver services, we may collect

Service requests

Installation details

Maintenance records

Customer service interactions

Device and Technical Data

:We may automatically collect

Device type

Operating system

IP address

App usage analytics

Crash reports

How We Use Information

:Information collected may be used to

Provide and manage services

Process customer requests

Schedule technician visits

Improve the mobile application

Communicate service updates

Ensure system security

Data Sharing

:We may share information with

Authorized service technicians

Technology infrastructure providers

Cloud hosting services

Legal authorities when required

.We do not sell personal information

Data Protection

:We implement industry-standard safeguards including

Secure encryption

Access control

Data monitoring

Secure cloud infrastructure