How can we help you?
Here you will find everything you need
Is the device leaking water?
Let's stop the problem, all you have to do is...
Is the device giving out a taste or smell?
The taste could be a reason of...
Is the device not giving out water or weak?
At the start we want to...
Does the device drain water and electricity?
Water drainage depends mainly on...
Frequently Asked Questions
We love transparency and dealing with taste, we have prepared clear answers to all your inquiries
What is the shape of the desalination device after installation
Depends on the type of device, many devices are of the type that is installed under the kitchen sink as in the following figure:
How do I order Naqi desalination device to my home?
You have two ways:
1. using the shopping cart in our store naqi.sa
2 - by providing us with your mobile number via the link https://naqi.sa/order/
How are our prices, are they cheap or high .
What distinguishes Naqi is its keenness to provide the best product with the best quality with the best service at the lowest possible price.
And in general the prices depend on the specifications of the chosen product.
Where are the cities that Naqi provides services to?
Thanks to Allah, our services include more than 150 cities and provinces in our beloved Kingdom, and if you know if we offer our services in your city or province, you can appreciate it through the link :
Does the desalination device cool the water?
Of course, the function of the desalination device does not focus on desalinating and purifying water, and if you want to cool the water, we have special coolers for desalination devices that you can order independently
Is the desalination device healthy and safe?
Yes, of course, for the following reasons:
- Thanks to God, our rational government provides homes with Safe Drinking Water, what affects the water is the bad pipes in the house as well as the tanks and their uncleanness, as well as the difference in the rate of salts from one house to another.
- All our desalination devices contain at least 6 filters that mainly seek to get rid of water pollutants, and the additional value of reverse osmosis desalination plants lies in their ability to get rid of dissolved solids in water, including salts.
American, Taiwanese or Chinese?
The country of manufacture has no influence on the quality of the device, all Naqi devices are manufactured according to the specifications, standards and quality of Naqi, and all devices are under the care and warranty of Naqi against factory errors for two years and 5 years of free service, so you don't have to worry
What is the nationality of the technicians?
All technicians are specialists of various Arab nationalities.
Are the technicians qualified?
We have a strict training policy with approximately 200 training hours, after which the technician undergoes strict tests to ensure the eligibility of any technician before his job accreditation
Where is Naqi's stores and head office?
تقع فروع نقي في عدة مدن بالمملكة العربية السعودية، وهي الرياض، الدمام، ونجران وتبوك والرمال والاحساء. بالإضافة إلى تواجدها على منصات البيع الإلكترونية مثل نون وأمازون مما يسهل عملية الشراء من المنزل.
Naqi's management and customer service are located in the north of Riyadh, specifically on Olaya Street. To visit, search on Google Maps for "Naqi Desalination." We are here to meet your needs and inquiries.
When do I have to change my filter and how much do they cost? .
Regular maintenance is every 6 months, in which the first, second and third stages are changed, and after a year a change of the fifth, sixth and seventh stages (if any) is added to it, and after two years a change of the fourth stage is added to it
6 months maintenance: Stages 1,2, and 3 At a price of 129 riyals the price includes tax and installation
One year maintenance: Stage 5 at 79 riyals, 7-stage devices (stage 5 and 6) At a price of 144 riyals, 7-stage devices (stage 5, 6 and 7) At a price of 187 riyals the price includes tax and installation
Two years maintenance: Changing the fourth stage (filter salts) At a price of 169 riyals the price includes tax and installation
How much sweet water does the device produce?
The device produces between 240-300 liters of sweetened water per day, i.e. between 12 to 18 large water bottles
How long does the device need to fill the tank that comes with it
The speed depends on the level of cleanliness of the house water, but in general the device can fill between 15-20 liters in about 15-20 minutes
How much salinity after installing the device?
The device desalinates and purifies water from salts up to approximately 50-120 TDS to be pure and drinkable
Salts can also be completely stopped as the body compensates for salts from different meals
?How can we help you
.Here you’ll find everything you need
?Does the device consume water and electricity
Water consumption largely depends on the extent of …
?Why is the device not producing water or producing weak water
At the beginning, we need to…
?Does the device produce a taste or smell
The taste may be the result of one of the following…
?Is the device leaking water
Let’s fix the problem — all you need to do is…
Frequently Asked Questions
.We value transparency and courteous service, so we’ve prepared clear answers to all your kind inquiries
?Is the home water purifier healthy and safe
Yes, absolutely, for the following reasons:
Thanks to God, our wise government provides homes with potable water. Factors that may affect water quality include poor home plumbing, unclean tanks, and variations in mineral content from one home to another
All our water purifiers contain at least six filters designed primarily to remove water contaminants. The added value of reverse osmosis (RO) purifiers lies in their ability to remove dissolved solids, including salts
?Made in the USA, Taiwan, or China
The country of manufacture does not affect the quality of the device. All Naqi purifiers are manufactured according to Naqi’s specifications and quality standards
All devices are covered by Naqi’s warranty against manufacturing defects for 2 years, with 5 years of free service, so there’s no need to worry
?What is the nationality of the technicians
All our technicians are specialists from various Arab countries
?Are the technicians qualified
We have a strict training policy with approximately 200 hours of training. Technicians then undergo rigorous testing to ensure they are fully qualified before being officially certified.
?Where are Naqi’s stores and headquarters
Naqi has branches in several Saudi cities, including Riyadh, Dammam, Najran, Tabuk, Al-Rimal, and Al-Ahsa
We are also present on online marketplaces like Noon and Amazon, making it easy to purchase from home
Naqi’s headquarters and customer service are located in northern Riyadh, specifically on Olaya Street. For a visit, you can search on Google Maps for “Naqi Water Purification,” where we are available to meet your needs and answer inquiries
?How often should filters be changed, and what are the prices
Regular maintenance is every 6 months, replacing stages 1, 2, and 3. After one year, stages 5 and 6 (and 7, if applicable) are added. After two years, stage 4 is replaced.
6-month maintenance: Stages 1, 2, 3 — 129 SAR (including installation and tax)
1-year maintenance: Stage 5 — 79 SAR
For 7-stage devices: stages 5 & 6 — 144 SAR
For 7-stage devices: stages 5, 6 & 7 — 187 SAR (including installation and tax)
2-year maintenance: Stage 4 (salt filter) — 169 SAR (including installation and tax)
?How much purified water does the device produce
The device produces 240–300 liters per day, equivalent to 12–18 large water bottles (jugs)
?How long does it take to fill the supplied tank
The speed depends on the cleanliness of the home water, but generally, the device can fill 15–20 liters in approximately 15–20 minutes
?What is the salt content after installation
The device purifies water to approximately 50–120 TDS, making it pure and safe for drinking
It is also possible to completely remove salts, as the body obtains necessary minerals from food
?What does the water purifier look like after installation
It depends on the type of device. Many devices are of the under-sink type, as shown in the following illustration
?How can I order a water purifier for my home
:You have two options
Through the shopping cart on our store: naqi.sa
By providing us with your mobile number via this link: https://naqi.sa/order
?What are your prices ?Are they cheap or expensive
What sets Naqi apart, thank God, is our commitment to providing the best product with the highest quality, best service, and at the lowest possible price.
.In general, prices depend on the specifications of the chosen product
Which cities are covered by Naqi’s services?
By God’s grace, our services cover more than 150 cities and governorates across our beloved Kingdom.
If you want to know whether we serve your city or governorate, you can check here: https://naqi.sa/order
?Does the water purifier cool the water
No, the water purifier’s main function is to purify and desalinate water.
If you want chilled water, we have special water coolers compatible with the purifiers that you can order separately
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